Key contributor to a $125M property transformation, coordinating contractors, designers, and consultants. Managed FF&E procurement, laundry-valet operations redesign, façade cleaning, and infrastructure upgrades, preserving architectural integrity while delivering capital improvements aligned with ownership’s vision for this historic property. Property Details: 430 guest rooms and suites; extensive meeting and event facilities.
Served as Director of Rooms and Project Manager, overseeing 40+ capital projects, including a $14M guest room and public areas renovation. Led cross-functional teams to ensure seamless execution, upgraded recreational spaces, redesigned offices, enhanced back-of-house areas, and developed SOPs for Four Seasons Private Residences. Property Details: 443 guest rooms and suites; 66,587 sq. ft. of event space.
Oversaw several capital improvements, including FF&E replacements and laundry facility upgrades. Collaborated with ownership and engineering on lifecycle planning and led internal coordination for property-wide enhancements to align with evolving guest expectations. Property Details: 147 guest rooms and suites; 20,000 sq. ft. of event space, and 36 luxury residential units.
Navigated a multi-phased, multi-million-dollar renovation while maintaining uninterrupted operations. Led cross-departmental coordination, vendor management, and installation oversight. Contributed to the resort’s successful reattainment of the Forbes Five-Star designation. Property Details: 209 guest rooms and suites; 21,128 sq. ft. of event space.
Provided on-site leadership during the final construction phase as Corporate Office liaison. Conducted inspections and resolved pre-opening deficiencies while overseeing FF&E setup, vendor coordination, and staff training. Played a critical role in delivering a successful launch within a politically and logistically complex environment. Property Details: 297 guest rooms; 15,139 sq. ft. of event space.
Managed the handover of 37 luxury residences, ensuring FF&E/OS&E installations met brand standards. Facilitated cross-functional collaboration to address the seasonal and operational demands of a high-end alpine resort. Property Details: 37 luxury residences.
Led the pre-opening coordination for both the hotel and residences. Oversaw FF&E/OS&E installation, unit handovers, quality control, and service readiness. Supported staff training and ensured design and operational alignment with Four Seasons standards. Property Details: 399 guest rooms and suites, and 519 residence condos; 19,779 sq. ft. of event space.
Served as liaison between design and construction teams, overseeing FF&E and OS&E installations. Conducted inspections across guest rooms, public areas, and F&B outlets, addressing deficiencies during pre- and post-opening phases. Supported final construction of adjacent residences. Property Details: 232 guest rooms and suites; 23,099 sq. ft. of event space.
Contributed to early capital planning and departmental upgrades, modernizing guest experiences while preserving the hotel's classic character. Collaborated with leadership, engineering, and vendors to coordinate renovations with minimal disruption. Property Details: 196 guest rooms and suites; 7,610 sq. ft. of event space.